CRESCENDO LEADERSHIP INSTITUTE

Designed, created and implemented a leadership learning strategy which included the Crescendo Leadership Institute Program. 

Crescendo Leadership Level One, is an e-learning only path for enhancing supervisory skills. The completion of which was worksheets to be utilized with the supervisor's direct report, for one-to-one coaching and stretch projects to gain hands on experience for mastery. 

Crescendo Leadership Level Two, was designed for leadership that was new to the company (new managers and assistant managers were automatically enrolled) and emerging leaders through application approval process.

Level Two was composed of:

• e-learning path

• 8 weeks of virtual instructor led training (VILT)

• "curb-side" or hands-on management skills checklist completed with their on-site or regional leadership (mentor) 

The 8 week VILT session included 3 weeks of leadership skills (facilitated by me) and 5 weeks of industry specific and organizational management strategy training with executives within the company as the subject matter expert speakers.

Graduation from the different levels was celebrated within the organization. Level Two participants gained a 95% rate of promotion to more senior positions within one year of completion of the session.  Four sessions per year were held.

Designed and developed 15 e-Learning courses - the main component of the Core Leadership Program, with diversified healthcare system departments, designed for leadership. Key clinical and non-clinical healthcare topics such as Patient Safety/Zero Harm, Accreditation and Regulatory agencies, Infection Prevention, Throughput & Constraint, Emergency Management, Life Safety, Case Management, etc…

Live Training Sessions: Collaborated with senior department leaders to organize live training sessions for blended learning experience.

Graphic Design of Elements, Training Materials & Checklists: Created program logos and digital badges, along with eLearning components, coordinated and managed the completion of the training materials, inclusive of the 90 day checklist for the Core Leadership Program.

"7 Steps to AWEstruck Service" training program follows the new hire Valet Skills checklist training program. It reinforced the flow of the service standards to help the valets remember all the aspects within the Arrival and Departure Experience.  Paired with AWEstruck Standards Card and New Hire On-boarding Checklist after the New Hire Orientation gives a great start to all new hires.

Training Aids